Return Policy

Our Commitment to Your Satisfaction

At vraxwhzap, we are committed to providing high-quality web development services that meet your expectations. We understand that sometimes circumstances change, and we want to ensure you are satisfied with our services.

This Return Policy outlines our policy regarding refunds, cancellations, and revisions for our web development services. Please read this policy carefully before engaging our services.

Service-Based Nature of Our Business

Please note that we provide professional web development services, not physical products. As such, traditional "return" policies do not apply in the same way. Instead, we operate under a service agreement framework that includes:

• Project milestones and deliverables
• Revision and modification periods
• Cancellation policies
• Refund policies based on project completion status

Refund Policy

Full Refund Eligibility

You may be eligible for a full refund if:

• We have not yet commenced work on your project (within 48 hours of payment);
• We fail to deliver the project within the agreed timeframe and you have not agreed to extend the deadline;
• We are unable to complete the project due to circumstances beyond your control;
• We materially breach the terms of our service agreement.

Partial Refund Eligibility

Partial refunds may be available in the following circumstances:

• Work has commenced but is less than 50% complete, and you wish to cancel the project;
• We are unable to complete specific features or services that were agreed upon in the original scope;
• You cancel the project after substantial work has been completed, in which case you will be charged for work completed to date.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• The project has been completed and delivered according to the agreed specifications;
• You have approved the final deliverables and requested the project to be launched;
• You request changes that are outside the original project scope;
• You cancel the project after it has been completed and delivered;
• The project is cancelled due to your failure to provide necessary materials, feedback, or approvals within reasonable timeframes;
• You are dissatisfied with the work due to changes in your requirements that were not part of the original agreement.

Cancellation Policy

Client-Initiated Cancellation

If you wish to cancel a project, you must notify us in writing via email. The cancellation will be effective from the date we receive your written notice.

• Before Work Commences: Full refund will be provided if cancellation occurs within 48 hours of payment and before any work has commenced.
• After Work Commences: If work has already commenced, you will be charged for the work completed up to the cancellation date, plus any non-refundable expenses incurred (such as third-party licenses or services).
• Mid-Project Cancellation: If you cancel mid-project, we will provide you with all work completed up to that point, and you will be charged accordingly.

Our Right to Cancel

We reserve the right to cancel a project in the following circumstances:

• Non-payment or late payment of invoices;
• Failure to provide necessary materials or feedback within agreed timeframes;
• Unprofessional or abusive behavior;
• Requests for work that is illegal, unethical, or violates our terms of service;
• Scope creep that makes the project unfeasible without renegotiation.

If we cancel a project for reasons other than non-payment, we will provide a refund for any uncompleted work.

Revision Policy

We are committed to ensuring your satisfaction with the final deliverables. Our revision policy includes:

Included Revisions

Most projects include a certain number of revision rounds (typically 2-3 rounds) as specified in your project agreement. These revisions cover:

• Minor design adjustments;
• Content corrections;
• Functionality improvements within the original scope;
• Color, font, or layout tweaks.

Additional Revisions

Additional revisions beyond those included in your package may be subject to additional charges. These include:

• Major design changes;
• Scope changes that require significant additional work;
• Revisions requested after project completion and approval;
• Revisions requested after the project has been launched.

Revision Timeframes

Revisions must be requested within 30 days of project delivery. Revisions requested after this period may be subject to additional charges or may not be available.

Project Completion and Delivery

Once a project is completed and delivered, it is considered accepted unless you notify us of any issues within 7 business days of delivery. If no issues are raised within this period, the project is considered complete and accepted.

If issues are identified within the 7-day period, we will work to resolve them at no additional cost, provided they relate to the original project specifications.

Dispute Resolution

If you have concerns about our services or wish to request a refund, please contact us first. We are committed to resolving any issues amicably.

Our dispute resolution process:

1. Contact Us: Reach out to us via email or phone to discuss your concerns.
2. Review: We will review your concerns and the project details.
3. Resolution: We will work with you to find a fair resolution, which may include revisions, partial refunds, or other solutions.
4. Mediation: If we cannot reach an agreement, we may engage a neutral third party to mediate.

All disputes will be governed by the laws of Victoria, Australia, and will be subject to the exclusive jurisdiction of the courts of Victoria.

Australian Consumer Law

Nothing in this Return Policy affects your rights under the Australian Consumer Law. If our services fail to meet a consumer guarantee, you may be entitled to remedies including:

• A repair or replacement of the service;
• A refund;
• Compensation for damages.

For more information about your rights under Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) website.

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us:

• Email: info@vraxwhzap.world
• Phone: +61 1300 769 302
• Mail: Suite 834/1 Queens Rd, Melbourne VIC 3004, Australia

Please include the following information in your request:

• Your name and contact information;
• Project reference number or invoice number;
• Reason for the refund or cancellation request;
• Any relevant documentation or correspondence.

We will review your request and respond within 5 business days. Refunds, when approved, will be processed within 10-14 business days to your original payment method.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when this policy was last revised.

Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

Contact Us

If you have any questions about this Return Policy, please contact us:

vraxwhzap
Suite 834/1 Queens Rd, Melbourne VIC 3004
Australia
+61 1300 769 302
info@vraxwhzap.world