Frequently Asked Questions

We offer a comprehensive range of web development services for small businesses in Melbourne, including:

• Website design and development
• E-commerce solutions
• Content management systems (WordPress, Shopify, etc.)
• SEO and digital marketing
• Website maintenance and support
• Website redesign and optimization
• Custom web application development

Each of our services is tailored to meet the specific needs and goals of your business.

The cost of a website depends on various factors, including the complexity of the design, number of pages, functionality required, and whether you need additional services like e-commerce or custom features.

Our basic website packages start at $1,299, while more comprehensive solutions like e-commerce websites start at $2,899. We provide detailed quotes after understanding your specific requirements.

Check out our Products page for more information on our standard packages, or contact us for a customized quote.

The timeline for building a website varies depending on the complexity and scope of the project. A basic informational website typically takes 4-6 weeks from start to finish, while more complex websites like e-commerce platforms can take 8-12 weeks.

Our process includes:

• Discovery and planning: 1-2 weeks
• Design: 2-3 weeks
• Development: 2-4 weeks
• Testing and revisions: 1-2 weeks
• Launch: 1 week

We'll provide you with a more accurate timeline based on your specific project requirements during our initial consultation.

While we're based in Melbourne and primarily serve local businesses, we work with clients throughout Australia. Our team can collaborate effectively through video calls, email, and project management tools, making distance a non-issue for most projects.

However, if you're located in Melbourne, we'd be happy to meet in person at our office to discuss your project in detail.

Our design process follows these key steps:

1. Discovery: We start with a comprehensive consultation to understand your business, target audience, goals, and preferences.
2. Wireframing: We create wireframes to establish the structure and layout of your website.
3. Visual Design: Based on the approved wireframes, we develop visual designs that incorporate your brand elements, colors, and our signature paper-fold design concept.
4. Client Review: We present the designs for your feedback and make revisions until you're completely satisfied.
5. Development: Once the designs are approved, our development team brings them to life with clean, efficient code.
6. Testing and Launch: We thoroughly test the website before launching it to ensure everything functions perfectly.

Throughout this process, we maintain clear communication and seek your input at each stage to ensure the final product aligns with your vision.

We offer both options depending on your needs and preferences:

WordPress: We often use WordPress for small business websites because it provides an excellent balance of functionality, ease of use, and cost-effectiveness. It's particularly suitable for businesses that want to manage and update their own content after launch.

Custom Development: For projects with specific requirements or complex functionality that can't be easily achieved with WordPress, we create custom-coded websites. This approach provides maximum flexibility and performance optimization.

During our consultation, we'll recommend the best approach based on your business needs, technical requirements, and budget.

Absolutely. All our websites are built with a mobile-first approach, ensuring they look and function perfectly on all devices—from smartphones and tablets to desktop computers.

We use responsive design techniques that automatically adjust the layout and content of your website based on the screen size of the device being used. This ensures a seamless user experience regardless of how your customers access your website.

Mobile-friendliness is not just important for user experience but is also a key factor in search engine rankings, as Google prioritizes mobile-friendly websites in its search results.

Yes, we provide comprehensive assistance with domain registration and web hosting:

Domain Registration: If you don't already have a domain name, we can help you select and register one that aligns with your brand and is optimized for search engines.

Web Hosting: We offer reliable web hosting solutions tailored to your website's needs. Our hosting packages include:

• Regular backups
• SSL certificates for secure connections
• Technical support
• Performance optimization
• Security monitoring

If you already have a domain and hosting, we can work with your existing providers. We also offer the option to transfer your domain and hosting to our management if desired.

Yes, we offer ongoing website maintenance and update services to ensure your website remains secure, up-to-date, and performing optimally. Our maintenance packages include:

• Regular software updates (WordPress, plugins, themes)
• Security monitoring and patches
• Performance optimization
• Regular backups
• Technical support
• Minor content updates

We offer different maintenance plans to suit various needs and budgets. These can be added to any website development package or purchased separately for existing websites.

For major updates or redesigns, we provide those services separately and can discuss your specific requirements to provide a customized quote.

Yes, all our websites are built with SEO best practices in mind. Our standard on-page SEO optimization includes:

• Proper HTML structure with semantic tags
• Mobile-friendly, responsive design
• Optimized page load speed
• Clean, crawlable code
• SEO-friendly URL structures
• Proper meta tags (title, description)
• Image optimization with alt tags
• Basic schema markup

For more comprehensive SEO services, including keyword research, content optimization, and ongoing SEO strategy, we offer dedicated SEO packages that can be added to your website development project or purchased separately.

Yes, we offer a range of digital marketing services to help you promote your website and grow your business online:

• Search Engine Optimization (SEO): Ongoing SEO to improve your website's visibility in search results.
• Google Ads Management: Setting up and managing pay-per-click advertising campaigns.
• Social Media Marketing: Strategy development, content creation, and campaign management for various social platforms.
• Content Marketing: Blog posts, articles, and other content to attract and engage your target audience.
• Email Marketing: Setting up email campaigns and newsletters to nurture leads and maintain customer relationships.
• Analytics and Reporting: Regular reports on website traffic, conversions, and other key metrics.

Our digital marketing services can be tailored to your specific goals and budget. We focus on delivering measurable results and a positive return on investment.

Our standard payment structure for website development projects is as follows:

• 50% deposit: Required to commence the project and secure your place in our schedule.
• 25% progress payment: Due after the design phase is completed and approved.
• 25% final payment: Due before the website is launched.

For larger projects, we can discuss alternative payment schedules that work for both parties. We accept various payment methods, including direct bank transfer, credit card, and PayPal.

For ongoing services like maintenance and digital marketing, we typically work on a monthly retainer basis with agreements that can be renewed or adjusted as needed.

Yes, we stand behind the quality of our work with a satisfaction guarantee. Our process includes multiple review and revision stages to ensure you're completely satisfied with the final product before launch.

If there are any issues or concerns after launch, we provide a 30-day warranty period during which we'll address any bugs or technical issues at no additional cost. This warranty covers functionality issues related to our development work, not changes to the design or new feature requests.

Our goal is to build long-term relationships with our clients, and your satisfaction is our top priority. We're committed to working with you until you're completely happy with your website.

Getting started with a project is simple:

1. Initial Consultation: Contact us to schedule a free consultation. We'll discuss your project requirements, goals, and timeline.
2. Proposal and Quote: Based on our discussion, we'll provide a detailed proposal and quote outlining the scope of work, deliverables, timeline, and cost.
3. Project Approval: Once you approve the proposal, we'll send a formal agreement and invoice for the initial deposit.
4. Kickoff Meeting: After receiving the deposit, we'll schedule a kickoff meeting to dive deeper into your requirements and begin the discovery phase.
5. Project Execution: We'll keep you informed and involved throughout the design and development process, with regular updates and review sessions.

Ready to get started? Contact us today to schedule your free consultation!